Installing Your Hardware and Software for Trick High Speed Internet :
Connect the cable line from the wall outlet to your cable modem.
Step 2: Connect the Ethernet Cable or Install the Ethernet NIC
1. Turn off your computer and unplug it from the electrical outlet.
2. Unplug any peripheral devices (printer, monitor, keyboard, etc.) from the computer.
3. Follow the installation instructions that were shipped with your Ethernet NIC.
4. Make sure the coaxial cable is connected to the cable modem.
5. Plug the power source into a grounded, surge-protected outlet. If the cable modem has a power button, turn it on.
6. Plug one end of the Ethernet cable into the port on the Ethernet NIC.
7. Connect the other end of the Ethernet cable to the Ethernet jack on the back of the cable modem.
Comcast High-Speed Internet Installation Wizard is a step-by-step program that makes sure your computer
is ready for high-speed Internet and helps you set up your email account. The Installation Wizard should take
about 15 minutes.
1. Launch a web browser and follow the onscreen instructions to download the installation software.
2. Once the download is complete, you must run the installation software. You will be prompted to answer
questions and then install according to your responses.
3. During the installation process, you will be asked to accept the software license agreement and the
Comcast Agreement for Residential Services.
4. You will then choose a username. You will need this username for access to both email and the comcast.net
Web site. For example, if you were to choose the username “sample,” your email address would be
sample http://internettrackingblogspot.com, and you would log in to comcast.net with the username “sample.”
5. Windows users will need to download additional features to complete the installation.
Having Trouble Connecting to the Internet?
There are a couple of quick things you can try to restore your connection:
Check Your Power and Connections
Make sure any power strips you have connected to your equipment are on and that you have not lost power
to your computer. Test to be sure that your coaxial cable is tightly connected both to your wall plate and to
your computer. Also, check to make sure your Ethernet cable is secured to both your computer and your
cable modem.
“Power Cycle” Your Cable Modem
• This is a simple reset of your modem that often will restore connectivity. To perform a power cycle
of the modem, unplug your cable modem from the electrical outlet. You can unplug it from the wall
or the back of the modem, but be sure to leave it unplugged for 2 minutes; after 2 minutes, plug the
power cord back into the modem. Wait for the modem to regain its connection (this may take up to
5 minutes and you will see the lights on your modem come back on during this process). Ensure the
cable lights on the modem are steady, then test the connection by trying several sites on the Web.
• If you have an eMTA (if you have Comcast Digital Voice® service, you will have this unique cable modem),
you can perform the same function by using the ‘reset’ button located on the back of the unit. Using a
pen, paper clip or other pointed object, press the reset button until you see the lights go off on the front
of the unit. Release the reset button and wait for the unit to cycle. Follow the same steps above to check
connectivity.
Check for Network Issues
If you have a router or network device connected to your modem, try connecting the Ethernet cable directly
to your computer instead of to the network equipment. If this restores your connection, the issue is likely with
your router or configuration.
Restart Your Computer
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