How To Cope With And Check The Internet Conection Is Slow

Before You Start The Steps And Tricks to Speed Up Internet Connection
Check Self Installation Troubleshooting

1. Computer does not meet minimum system requirements :

- The Install Wizard verifies minimum system requirements on your computer, including hard-drive space, RAM,
operating system level and processor speed before it will begin installation.

- Solution : Update your computer to the required minimum system requirements. The Install Wizard will list the necessary upgrades for your computer to operate with Comcast High-Speed Internet.

2. Incompatible network adapter :

- May occur when an Ethernet adapter (NIC) was installed previously in the computer, but the physical device is missing.

- Solution : Click the Fix button on your error screen to launch the appropriate system control panel along with context-sensitive help.

3. Disabled network adapter

- May occur when an Ethernet adapter (NIC) is present in the system, but the adapter has been disabled.

- Solution : Use the Fix button on your error screen with context-sensitive help to guide you through enabling the adapter

4. Unknown network adapter

- May occur if an Ethernet adapter (NIC) is physically present and detected, but no drivers were installed. Windows will add this device to the “Other Devices” section in the Device Manager.

- Solution : Use the Fix button on your error screen to launch the appropriate control panel to guide you through removing the “Unknown Device.” You may have to reinstall the adapter.

5. Undetected network adapterYour Ethernet adapter (NIC) has been

- installed incorrectly. Windows was not able to establish Transmission Control Protocol/Internet Protocol (TCP/IP) with the adapter.

- Solution : Install Wizard fails to detect a properly configured adapter.

6. Missing Internet protocol 
- This scenario can occur if your Ethernet adapter (NIC) is not bound to Transmission Control Protocol/Internet Protocol (TCP/IP).

- Solution : Use the Fix button on your error screen to launch the appropriate control panel to guide you in binding TCP/IP to the network adapter.

7. Configure TCP/ IP failure

- During testing of TCP/IP configuration, there is an error. Failure during this step can result from the Ethernet cable not being plugged in and from the cable modem not being synchronized.

- Solution : Make sure your Ethernet cable is plugged in; unplug your cable modem from the electrical outlet for 2 minutes, then plug it back in. It will take 5 to 10 minutes for the modem to reestablish connection with the network.

8. DNS test error

-  The DNS test error is a server failure to interpret Internet Protocol correctly.

- Click the Retry button on the bottom of the screen. If Retry does not resolve the error, call customer service

9. Console-only device

- You have problems connecting a gaming device to the high-speed Internet service.

- If you need to connect more than 2 computers/devices to the Internet.

10. Installation stalled

- The installation may stall if other applications are running on your computer.

- Check that all applications, including firewalls, are shut down.